Free Canadian shipping when you spend $50

Shipping, Returns & Warranty

Canadian Shipping Rates 

Free Shipping (On orders of $50 or more)  - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 3-10 business days.

Regular Shipping  - $20 (On orders under $50) - Your package will leave our facility in 1-2 Business Days. Transit time varies.

Express Shipping - $45 - Your package will leave our facility in 1-2 Business Days. Transit time varies but you can expect an average of 1-4 business days.

You will receive shipping confirmation and a tracking number as soon as your sandals leave our warehouse.

 

Return Policy & Guarantee

All full priced merchandise offered is returnable within ten (10) business days for any reason, for full refund or credit, less freight charges, and may be subject to a $15.00 handling fee.

All items must be in new condition with tags on, unmarked, and in original undamaged packaging. All returns must have a return authorization number (RA#) clearly marked on the outside of the package.

All merchandise marked down, or indicated as "clearance" or "sale" is considered final sale, and is not returnable nor exchangeable.

Email info@spryactive.ca for an RA#. 

 

Warranty Claims

Warranty claims are only valid for 1 year from date of purchase, and must be accompanied by a proof of purchase.

We want all our customers to be 100% satisfied with their purchase. If you have problems with a product: please contact us at info@spryactive.ca

Please check if a repair is possible and within reasonable costs, maximum $35 CAD.

What to do?

  • Send us your name, order number, or  the season and also the date of purchase.
  • Clearly describe the complaint or issue that applies. Also attach digital photos of any labels with model numbers, both side of the article and the defect, for further description


All warranty claims are subject to review by our warranty department.